Weather & Road Conditions

• If poor weather conditions occur during our typical Pack Playtime travel hours we may need to adjust our travel and Pack Playtime hours accordingly. These time frame adjustments and decisions are typically communicated prior to our days start or in our arrival message. We prioritize safety and appreciate your patience when events such as these occur.

Cancellations

• In the rare event that road or forest conditions are unsafe, it may be necessary for us to cancel services for the day.

• We will text all scheduled clients and post to our social media platforms by 10 am if we have to cancel any scheduled services.

• If you have paid in advance, a full credit will be refunded upon request or we can credit you for a future service.

• We do not have cancellation policies or fees at this time but ask that you are considerate about our time and giving us fair notice to any changes/cancelations in your scheduled service.

failed service attempts

• In the event that a service has been scheduled with our company and upon arrival there is no way of entry or pet present, the client will be texted, called and notified. We will wait for a few minutes for a reply but typically we have other pack members with us and we will need to move along if we do not hear back in a timely manner. In this event, the full service price will still be charged to compensate us for our time and travel.